OctaneVPN has created this Policy to clearly communicate and demonstrate our committment to your privacy.
The Information We Collect
OctaneVPN will only ask for and obtain personal information in order to provide services to you. No information is ever collected in order to browse our site or to use any of the free features available. Information collected when you subscribe to our service includes name, address, email address, and payment information. This information is solely used to establish an account with OctaneVPN to place an order on the site. If we offer a survey or other contest, the information you provide will be recorded. Some information including name, email address and OctaneVPN account information may be used in order to communicate with our customer service, sales or technical support team in order to properly serve and assist our customers.
How OctaneVPN May Use Your Information
The information collected by OctaneVPN for our subscribed services including new accounts, payments and customer support is used to properly communicate with our customers and for billing purposes. OctaneVPN uses this information to manage your service and to complete online payments. We may use services suchs as Google Analytics to understand how our customers use our website.
When you sell a product that enhances privacy and anonymity, questions of logging come up. So, here's our policy: We do not log what your IP address is, what websites you visit, what protocols you use, or what data you send and receive through our service. Each gateway keeps statistics about how many customers connect to it and how much bandwidth it is using. We use these aggregate statistics to understand network usage so that we can better manage and load balance our network.
We Do Not Sell or Distribute Your Information
The services we sell are designed to enhance user privacy and we understand clearly that you expect us to hold your information and not share or distribute it with others. It is our strict policy to never sell or distribute the information collected by OctaneVPN to third parties for solicitation purposes.
How To Contact Us
Our Security Standards
The security measures used by OctaneVPN meet or exceed industry commercial standards to protect your personal information from theft, misuse, loss, disclosure, destruction or any form of unauthorized access.
OctaneVPN provides encryption, access controls, passwords and physical security measures when necessary to fully protect the personal information we collect and maintain of our customers. OctaneVPN services provide measures to prevent and protect you against unauthorized access and disclosure of your information. Although our measures are extensive, no data security measure is guaranteed 100%, therefore we cannot promise or guarantee your personal information can never be viewed or used by others.
As an OctaneVPN customer, we may occasionally send out information regarding our promotions, contests, and giveaways as well as information regarding the products and services we provide. All subscribers may unsubscribe/opt-out of these emails at any time by clicking the unsubscribe link provided in our emails or by contacting us directly at [email protected]. When unsubscribing via email, please include the subject title “Unsubscribe Me Please”. There may be times we may still contact you with important information regarding your account or customer service related issues.
We do not track user activities outside of the OctaneVPN website or of users when they are logged into our VPN Services.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies. Session cookies exist only during an online session; we use session cookies to allow our systems to uniquely identify you while you are logged in to your account at the Site. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will be able to browse the Site but certain Site features may not function.
Clear GIFs (Web Beacons/Web Bugs). We or the third parties we engage may employ clear GIFs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Site by among other things, tracking the activities of our Site visitors and compiling statistics about Site usage. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer's hard drive, clear gifs are embedded invisibly on Web pages or within emails.
To use any part of the website and services of OctaneVPN, you must be and agree to be over the age of 18 or be considered an adult in your country. If you are either a parent or guardian and have information an underage child has provided personal information to us of any kind, please contact us at [email protected]. The use of those under 18 is prohibited by OctaneVPN and we will delete the child’s information immediately.
How To Modify Your Personal Information
All subscribers have the ability to review and edit their account information at any time from the member login section of the OctaneVPN website and Member Control Panel. If at any point, there are any changes you would like to make for items which cannot be edited, please send us an email to [email protected]. We will respond to requests in a timely manner.
Links To/From Other Sites
OctaneVPN may provide links from our website to third parties as a convenience to our users. These third party links should not be considered a referral or endorsement of these linked websites. We encourage our users to carefully read the Privacy Policies, notices and terms of service of any other website you visit. We do not have any control over the operations or management of third party websites, so we do not assume any responsibility in the way outside parties may operate to collect, use, maintain or disclose the information you provide to those sites.
Changes to this Policy