Contact Us

Contact Information

9/11/2017 10:00AM

Our Tech Support Team is located in Tampa, FL and has been knocked offline by Hurricane Irma.
Responses may be delayed until they can take care of their families and get to an internet connection.

The network is running as normal except Miami and Tampa gateways have been intermittent.

Postal Address:

Octane Networks, LLC
713-D E Greenville St #165
Anderson, SC USA

Phone: (800) 828-9162 for billing questions
Fax: (888) 457-4413

* Required Fields

Common Issues

I can connect to the VPN but I can't browse any web pages!

This is usually due to your DNS being set to a local server which blocks random internet connections. Easy fix is to change your DNS server to Google or OpenDNS (or any servers that you prefer!) Google DNS: 8.8.8.8, 8.8.4.4  OpenDNS DNS: 208.67.220.220, 208.67.222.222

Mac OSX

  1. 1) Launch System Preferences,
  2. 2) Click "Network"
  3. 3) Click "Advanced"
  4. 4) Click the "DNS" tab
  5. 5) Click the plus sign and type "8.8.8.8" and then "8.8.4.4" (without the quotation marks)
  6. 6) Launch the VPN client and connect

Win7

    1. 1) Go the Control Panel.
    2. 2) Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
    3. 3) Right-click the connection for which you want to configure Google Public DNS. For example:
          To change the settings for a VPN connection, right-click TAP-windows-adapter, and click Properties.If you are prompted for an administrator password or
          confirmation, type the password or provide confirmation.
    4. 4) Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
    5. 5) Select Use the following DNS server addresses. (If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down     for future reference.)Replace those addresses with the IP addresses of the Google DNS servers:For IPv4: 8.8.8.8 and/or 8.8.4.4.

      Select 'OK, then 'Close'

Win8

  1. 1) From the Windows 8 Start Menu, go to Desktop.
  2. 2) From the Desktop, right click the Networks icon and select Open Network and Sharing Center.
  3. 3) While in the Open Network and Sharing Center, click the current active connection or the connection that you want to configure for DNS (TAP-windows-
        adapter for VPN)
  4. 4) When the adapter status window pops up, click Properties.
  5. 5) Highlight the Internet Protocol Version 4 (TCP/IPv4) option, then click Properties.
  6. 6) Select the 'Use the following DNS server addresses' option and enter 8.8.8.8 and 8.8.4.4 Click OK afterward.
  7. 7) Clear your browser and DNS cache.
        At this point, we recommend that you flush your DNS resolver cache and web browser caches to ensure that your new DNS configuration settings take
        immediate effect.

Flush DNS by this procedure
 Press the Windows Key or hover your mouse over the bottom left corner and click the Windows Icon
 Begin typing Command Prompt
 Right-click the application and select Run as Administrator
 Run the following command in the command line and hit enter: ipconfig /flushdns

I can't connect to the gateways or my IP doesn't change!

This is usually caused when the configuration files for the client get deleted or misconfigured. A clean install should reset everything back to normal

Win7/8

  1. 1) Uninstall OctaneVPN
  2. 2) Open the Roaming directory by entering %appdata% in the Windows search.
  3. 3) Delete the OctaneVPN folder in the Windows explorer box that opens to clear all old data.
  4. 4) Download the latest version of the client (http://www.octanevpn.com/update) and reinstall.

Mac OSX

  1. 1) Uninstall OctaneVPN
  2. 2) Open a terminal and enter the following commands:
        cd .config
        rm -rf OctaneVPN/
  3. 3) Download the latest version of the client (http://www.octanevpn.com/update) and reinstall.

My password isn't working for IPSec or PPTP connections!

There are two passwords for your account, the main password which works on the website and in the client, and the PPTP/IPSec password.
OpenVPN uses an encrypted password so the main password to your account is never exposed. PPTP and IPSec both send a unencrypted password inplaintext so we force them to use a different password to protect the integrity of your account.